When you place your wedding order you are placing the order pending availability.
After we receive the order, we will make sure that what you want is available.
We will then confirm with you your order within 4 business days and go over any
availability issues and so on. Of course if it is a last minute order, we will
contact you ASAP.
I am sure we have all heard that nothing is free and that is true with shipping.
We have tried hard but as of yet FedEx, UPS and US postal still refuse to work for free.
What most often is done is the price of shipping is buried into the price of the item. For
example instead of $50 for a widget and $30 shipping, it is called $75 for the widget and $5
shipping. That works fine when people only buy a few items but when you start ordering in large
numbers, you are seriously penalized. That is because you are paying the 'same' shipping charge
over and over again. In the above example if you buy one widget it is $80 either way. But if
you buy 10 widgets, the $5 shipping comes to $750 for 10 widgets plus $5 shipping for a total
charge of $755. The true cost way however is $500 for 10 widgets plus $90 shipping, for a total
charge of $590. The "low" shipping formula assumes the smallest shipping unit. The true cost
way understands that shipping costs per unit go down with volume and pass those savings on to
the customer. That is why we charge you the actual cost of shipping on the wedding flowers.
Also the FedEx costs are actually less expensive than you could arrange yourself. The numbers
just seem high because you are not used to seeing the actual shipping costs. Our shipping included items have the shipping price built in to make comparsion shopping easier on our most popular items.
We use FedEx or UPS Priority overnight for wedding deliveries. The cost varies by weight and
dimensions of the box but start at FedEx/UPS minimums of $25. To give you a ball park idea,
here are the shipping charges based on asiatic lilies:
$25 1-2 bunches roses
$30 2-3 bunches
$42.50 3-4 bunches
$57.50 up to 12 bunches
$77.50 up to 24 bunches
You can also add items to the shopping cart by clicking add to cart and as you add items,
the shipping is recalculated for you. If you change the quantity on the order page, click
the recalculate button and the shipping will also be changed. Dont worry you cant accidentally
buy anything! Go ahead and play around with it.
If roses are grown year round, how can they be "not available?"
We do not have an infinite supply of any one color. For example if the wedding is
the last week in June, and we know we have approximately 1000 bunches of peach roses for that weekend,
we stop taking orders at around 900 bunches. The next 100 bunches will be sold only if the bride
understands that there is a chance the color will not be available and agrees to accept a second
choice if the need arises. Though we make every effort to provide your first choice, as a product
of nature things can change at the last minute. This is very rare but for example an unexpected
freak storm could delay the maturation of certain flowers. If we are unable to get a hold of you
we may substitute a similar variety if the 1st choice is not available. So for example your bridal
white roses may be substituted with moonlight in the emergency scenario. Again this is very rare,
and hold true no matter who supplies your flowers.
The flowers arrive via FedEx or UPS priority overnight 2 days before the event. So for
example a Saturday wedding has the flowers arrive on Thursday. FedEx/UPS will deliver to most metro
areas by 10:30 AM, most addresses by noon and rural addresses by 4:30 PM
To take care of the flowers you want to get the flowers into water as soon as you can.
Just take off the wrappers, give them some breathing room and place them in water. Add a few drops
of bleach to the water. Recutting the stems under water is a good idea at this time. Keep them out
of direct sunlight and out of direct drafts from heaters or air conditioners. You are getting the
flowers very early in the distribution chain and actually need time for the flowers to open up.
Ideally let the flowers hydrate in water on the day of delivery, do the arranging the day before the event. You only need to refrigerate a few items such as gardenias and petals.
If you take my order, am I guaranteed that I will get what I need?
If you order early (which puts you in the guaranteed order group) the only thing that
would prevent you from getting the flowers you chose is natural disaster. This of course holds true
no matter where you order. Color shades and hues can change from time to time based on weather
during the growing phase so for example the pink you saw one month may be lighter or darker the
following month. Again, this is true no matter who supplies your flowers.
We recommend placing the order as soon as you have an approximate idea of
what you need. 3-4 months ahead is a good idea and there is no such thing
as too early if you are the type of person that likes to be first in line.
If you are inside of that time frame, then ASAP. One advantage we can offer is that our
proximity with other local growers in central California allows us to handle many last minute
orders. To some extent you could call us last minute specialists! We fill all orders on a
first come first served basis so the sooner you order the more likely you are to get your first
choices. We do not take any deposits and you are not obligated to anything until 2 weeks
prior to the event. At that time there will be a $100 nonrefundable deposit. If the total
order is less than $100, the total amount will be used as the deposit. The week of the event,
50% of the total cost of the order will be held as a nonrefundable deposit.
Yes you can alway add to an existing order, just let us know your name, order number
and date of event and we can add to your order. Keep in mind that the orders are still first come
first served so even though you placed the original order early, your additions will have the later
date as the order date.
You simply contact us and let us know you want to cancel your order. We will issue
you a cancellation number. If you cancel more than 2 weeks prior to your event that is all there
is to it. Two weeks prior to the event there will be a $100 nonrefundable deposit. If the total
order is less than $100, the total amount will be used as the deposit. The week of the event,
50% of the total cost of the order will be held as a nonrefundable deposit. Of course the deposits
apply to the purchase price if you do not cancel.
Yes you can order over the phone though service will generally be faster if you order
online. Keep in mind that everyone ordering online will be contacted by a live person to confirm
the order and discuss any issues of concern that you might have. Our phone number is
1-800-880-0735
We use FedEx or UPS Priority overnight delivery. FedEx/UPS has an excellent track
record of getting packages delivered in good condition and on time. However in shipping things
can occurr. We guarantee our flowers 100% and only ask that you follow these simple instructions
in the unlikely event that something is damaged. If the box appears damaged notify us IMMEDIATELY.
If the flowers are damaged in any way let us know right away (within 24 hours). Generally we can tell
you how to take care of the flowers or we can arrange for replacement flowers to get out to you, or
for return of the flowers if that is what works best. Most importantly we will work with you until
you are satisfied, after all money back is great but a poor substitute for a wedding without flowers.
When does this guarantee
not hold?
Obvious Stuff
We count on you to give us a good address.
If you give us an incorrect address and delays occur, this is not covered.
If the flowers are delivered to a business or campus and the internal system
fails to deliver the package, this is not necessarily covered. For instance, the front
desk doesn't tell anyone about the flowers.
You fill in the form wrong. To ensure that it
is filled in correctly, please double check the form before you hit submit.
You do not let us know in a timely fashion. Delays in notifying
us affects our ability to ascertain what went wrong and honor the guarantee. For example if there was
a delay in delivery, we have a small window in which to put in a claim with FedEx or UPS.
Lawyer Stuff
Delays caused by force Majeure (acts of God, flood, tidal wave, bad
weather, armed insurrection, Planetary takeover by Venusians/Martians, etc etc) are not necessarily covered.
Delays caused by grounding of FedEx or UPS airplanes, closure of airports due to inclement weather, terrorism or
any reasons out of our control are not necessarily covered.
In no case shall 2G Roses LLC or its agents be liable for
consequential, incidental, punitive, exemplary or indirect damages.
We will handle on a case by case basis delivery disputes between
FedEx or UPS and the recipient. These include but are not limited to tracking information showing
delivery but a recipient claim of non delivery.
Unfortunately we do not ship
out of the US 50 states at this time. Customs regulations and
agricultural inspections cause delays that make timely delivery
impossible to guarantee.
